How to Cancel a Flight Booking with Lufthansa?

Lufthansa cancellation Policy

What is the Lufthansa Airlines Cancellation Policy?

There are situations where you need to cancel your scheduled flight due to unexpected situations like bad weather, health concerns, or death in the family. These circumstances do not allow you to continue your flight journey and get you into a situation where you may lose your booking value. To accommodate these situations, Lufthansa Airlines has a cancellation policy that allows you to get a refund on flight cancellations.

The airline has streamlined its cancellation approach. The piece presented below explains more about the cancellation guidelines, methods, and associated fees.

How Do I Cancel My Trips with Lufthansa Airlines?

Lufthansa Airlines allows refundable and nonrefundable ticket holders to cancel their tickets until the date of departure. For your convenience, the airline allows cancellation through their official website or by contacting customer service directly. Read on and check all the ways to cancel your tickets with Lufthansa in detail:

Lufthansa Airlines Online Flight Cancellation

  • Visit the Lufthansa website ( or open the official app (Lufthansa App Download Link).
  • Look for “ My Bookings” and open it.
  • Enter your surname and the booking confirmation code.
  • Select the journey from the list.
  • Look for the Cancel tab.
  • Select the reason behind the flight cancellation.
  • Follow the on-screen instructions to complete the cancellation process.
  • You will receive a confirmation mail on the registered email ID.

Lufthansa Airlines Offline Flight Cancellation

  • Find the official contact number of Lufthansa and dial.
  • Follow the automated IVR menu to choose your preferred language.
  • Select flight cancellation from the main menu and continue.
  • Enter your booking code when prompted.
  • Or directly choose to speak with a representative.
  • Explain your concern and get help in canceling your tickets.
  • Confirm the itinerary you wish to cancel and let him cancel your tickets.
  • If you give a valid reason for canceling and your ticket is eligible, you will receive a refund soon.

Why Am I Not Seeing the Cancellation Button Next to My Lufthansa Reservation?

There can be several reasons why you can’t see the Cancel flight option or “Cancellation” button on the Lufthansa Airlines website. For example,

  1. You have already received a ticket refund.
  2. Your scheduled departure is on the same day you are canceling the flight.
  3. You booked flights with Miles & More.

These three reasons won’t let you cancel your reservation online. You can call Lufthansa Airlines customer service in such cases to check your options and request a refund.

Important Points Under Lufthansa Airlines Cancellation Policy

If you are canceling your flights with Lufthansa Airlines, you must understand its cancellaiton policy mentioned below in detail. Here are some of the important points you may remember:

  • You can cancel a flight up to 24 hours before the scheduled departure.
  • The airline may charge you a fee depending on the type of fare you have.
  • You can check the booking confirmation email to review the fare conditions before canceling a ticket.
  • To cancel any flights within 24 hours of the booking, the 24-hours cancellation rule applies.
  • If the airline cancels your flight and you want a refund, you can do it as long as you have not used any segment of the ticket and get it back to your original method of payment.
  • When you have used one or more segments of your journey, you can get the unused value of your ticket on a pro-rata basis.
  • You can ask Lufthansa’s chat assistant for more information on refunds.
  • Apart from flights, if you have a Flight value voucher that you purchased in exchange for a ticket, you can get a refund for it if you do not want to use it.

If you carefully follow Lufthansa’s cancellation policy, you can properly receive a refund from the airline as per the suggested fare rules on your ticket.

Can I Cancel My Lufthansa Flight without Penalty?

Yes, you can. Lufthansa allows flight cancellations without penalty for a defined period of time. There are two scenarios in this situation where no fee is charged upon cancellation of a ticket.

  1. Hold Telephone Reservations
  2. 24 Hours Flight Cancellation

A. Hold Telephone Reservations

When you book flights directly by calling the Lufthansa Airlines customer service phone number, you can hold it for up to 24 hours without any payment. In short, there will be no penalty for putting a telephone reservation on hold for 24 hours after booking.

B. 24 Hours Flight Cancellation

Whether you booked your flight online or via phone, you can cancel it within 24 hours of booking, and there won’t be a fee. This situation depicts the Lufthansa Airlines 24 hours cancellation policy on flights where you do not have to pay a penalty for flights canceled within 24 hours of the booking time. However, there is a condition attached to it which says your departure should be at least a week apart from the booking time.

How and When Does Lufthansa Airlines Issue Refunds?

For direct bookings with Lufthansa Airlines official channels, the airline refunds the amount immediately to the respective customer. However, the refund takes time to reflect in the customer’s original account. If your booking includes a full refund to the original form of payment:

  • All credit card refunds take up to 7 business days to reflect.
  • Cash or check refunds may take up to 20 business days to reflect.

The refund will include all the fees charged for unused portions of the tickets and deduct the used portion charges.

You can also request a refund from Lufthansa by sending them an email at [email protected] or a physical mail by writing at the address:

Lufthansa German Airlines

Refunds Department

1640 Hempstead Turnpike

East Meadow, NY 11554

Fax: (516) 296-9627

Final Say

Thus, you can cancel a flight with Lufthansa Airlines under their cancellation policy and get a refund without any hassle. If you still have queries or concerns, feel free to connect with the airline experts for assistance.

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