How Do I Request Avianca Airlines Flight Cancellation?

Does Avianca Allow Refunds on Cancelled Flight Bookings?

Yes, it does offer refunds on the flights you cancel. However, whether you can cancel a flight depends on the type of Avianca fare class you have purchased. Some fare options do not allow cancellation, whereas others let you cancel and obtain refunds. To understand whether your fare is eligible for ticket cancelation or refund, check the Avianca Airlines Cancellation Policy and understand the underlying rules.

Besides, sometimes you can not avoid but terminate your air travel plans, and if you do not understand your fare terms and conditions, there are severe consequences. So, it’s essential to check the associated rules for canceling your flights. In this article, you will find all the details about canceling your flights with Avianca.

What are The Avianca Flight Cancellation Options?

When your plans change, you need to delay, cancel, or change your flights. In case you can’t travel anymore, you can cancel an Avianca flight before your departure, but you should check the conditions attached to your specific fare. But before that, you must understand your options based on different situations for ticket cancellation with Avianca.

Sudden Unexpected Situations

If you can not fly because of a sudden illness, death in the family, or medical emergency, you can cancel your Avianca Airlines flight and request a refund at no extra cost. These situations fall under the force majeure, and you can choose to either cancel or reschedule your flight. The airline will ask you for some related documents before approving your request.

Plan Changes

When your plans change, you can request a refund for the part of the journey that you haven’t used yet. In other words, refunds are only possible for the unused portion of your tickets. The fare terms and conditions will decide whether you will get a full or partial refund.

Issues with Your Flight

Suppose there are some issues with your flight booking. In this case, if the airline is at fault and the reason is under their control, you can cancel your Avianca Airlines tickets for a full refund. The airline will provide you the amount back to your original payment form or to the Avianca UATP card.

Avianca Cancellation Options

Fare Types & Refund Options Refunds
Before flight departure
Withdrawal (in Colombia & El Salvador) Purchase cancellation (in Colombia and El Salvador)
XS Not Available Possible
L Possible Not Available
XXL Possible

Cancellation of Your Purchase

Customers with XXL fares on Avianca can cancel their flight ticket purchase up to 24 hours before the flight’s scheduled departure. The cancellation fee will depend on the corresponding country of travel. Remember that for flights purchased after 1 January, 2023, the Avianca Airlines 24 hour cancellation policy only applies to flights booked under XXL fares.

Withdrawing The Purchase of Tickets

If you are withdrawing your ticket purchase for flights booked within Colombia or El Salvador, different conditions apply depending on each country.

Remember that in case of unplanned events, you get 90 days from the date of affected departure to request a refund due to force majeure. These days should also be within your ticket’s validity period(one year from the booking purchase). You also have the option to pay a fee to change your flight on Avianca Airlines and select a new schedule instead of canceling.

How do I Withdraw My Ticket Purchase on Avianca?

If you have purchased your flights on the Avianca Airlines website or through their contact center and it’s still unused, you have the option to withdraw the ticket. The country of travel defines the number of days before which you can cancel your flight ticket. The only requirement is that the flight may not start on those days. Once you know the process, you can use Avianca Airlines manage booking to adjust or cancel your flights without much hassles.

When you meet the ticket purchase withdrawal conditions, you can get an Alaska Airlines refund for your cancelled flight. The airline may not even charge you any administration fee for flights to Colombia and El Salvador. Let’s check the specific rules for these countries on canceling flights through the Avianca website.

Avianca Ticket Withdrawal in El Salvador

  • Passengers must request the ticket withdrawal within 8 days from the ticket issuance date.
  • They will get a 100% refund on their fares.

Avianca Ticket Withdrawal in Colombia

  • You can request the ticket withdrawal within 5 business days of purchasing the ticket.
  • Your departure should not be within 5 days from the withdrawal date.
  • The airline will refund your ticket within a period of 30 calendar days from the time you communicate about withdrawal.
  • You do not need to clear the service charge in this case.

If you need additional help in withdrawing your ticket, you can call Avianca Airlines cancellation Phone number and speak to the experts about your options. The agents on the phone will assist you in providing a proper solution.

What happens When I Wish to Cancel My Avianca Ticket Purchase?

Customers can request a cancellation of their tickets at least 24 hours before their flights at Avianca official website, the customer service center, and any travel agency. Only the person who made the ticket purchase can cancel their tickets. Here are the rules for passengers in Colombia and El Salvador:

Rules for Colombia

  • Cancel your flight at least 24 hours before the scheduled departure date.
  • Your fare will include a 10% deduction and 90% fare reimbursement.
  • Promo rates (XS, S) are not eligible for cancellation. You can get reimbursement only on XXL, L, and M rates if booked up to Dec 31, 2022.
  • For booking after 1 January 2023, only XXl fares are refundable. Other fare rates and promotional rates are not cancellable at all.-
  • Refund is issued within 30 days of cancellation. (Resolution 01375 of June 11, 2015 – Civil Aeronautics).

Rules for El Salvador

  • Cancel your flight at least 24 hours before the scheduled departure date.
  • This policy applies to purchases made through any sales channel and with all forms of payment.
  • A 12% deduction will be taken from the fare, along with a withholding based on fare rules, which includes Q for fuel.

Although the pandemic is not on the rise again, you can review the Avianca cancellation policy for COVID if you are affected and need to cancel flights because of that. Now, let’s take a look at in what cases you will get a refund.

What Can Be The Reasons to Request A Refund?

According to Avianca Airlines cancellation policy, there are some valid reasons for which you can ask for a refund. Here are the details:

  • When you cancel your flights(partial refunds)
  • Cancellation from Avianca
  • Change of Flights
  • Due to the sudden demise of someone
  • Delay of flights
  • Double tax and airport charges
  • Duplicate banknotes
  • Illness
  • Flight connection lost due to airline
  • Purchase withdrawal
  • You do not wish to use an additional service

Any tickets booked after 1 June 2023 will be refundable for XXL fares only. Besides, each country may have different rules. So, always check your airline’s rules and the attached terms for the associated country before deciding to cancel your flights.

Final Words

If you want to cancel your flight, you have the necessary information for the cancellation of tickets. Check the Avianca Airlines cancellation policy and understand the underlying rules before you confirm your termination. For more updates on the withdrawal of the tickets, you can speak to an airline expert or contact Tripohlz. The overall cancellation process will remain the same. Just make your call and get the best options.

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