How To Cancel an Avianca Airlines Flight Booking?

Avianca Cancellation Policy

What is Avianca Airlines Cancellation Process and Policy?

Flight cancellations are inevitable, and there are heavy penalties most of the time. But Avianca Airlines takes a bit different approach from the others. With Avianca Airlines easy cancellation policy, you can cancel your tickets with the least of charges/ penalties.

It’s normal for your plans to change. So, if you want, you can request a flight cancellation on Avianca online or offline. There are many reasons for your plans to change, and some may require you to terminate your entire bookings. Here in these coming subsections, you can find out the ways to cancel your plans and still have money to rearrange your tickets later. Let’s study Avianca flight cancellation policy and process in detail below!

How do I cancel my Flight Tickets with Avianca Airlines?

Canceling online is the best way to give up your current flight itinerary and still have a chance to fly when the situation improves. However, you can also connect to a person at the Avianca customer service help center to get help with your booking cancellation. Let’s know more about the process in detail:

  • Visit the Avianca Airlines website (
  • Enter the username and password to log in to your account.
  • Click on the Manage Your Booking option
  • Select the trip you wish to cancel.
  • You can also directly login to manage booking using your ticket confirmation and last name.
  • Click the cancel button
  • After that, fill out the flight cancellation form by Avianca Airlines
  • Enter your Cancellation reasons, booking number, passenger name, and so forth.
  • Click continue to submit your cancellation request.
  • The process will be completed in a few minutes

These steps above will help you get a refund. However, it’s important to keep in mind the airline’s cancellation policy to ensure you receive a refund. You can request a full refund for the unused portion of your ticket, but Avianca Airlines will deduct a cancellation fee.

Avianca Airlines 24 Hours Cancellation Policy

Customers with XXL fares on Avianca can cancel their flight ticket purchase up to 24 hours before the flight’s scheduled departure. The cancellation fee will depend on the corresponding country of travel. Remember that for flights purchased after 1 January 2023, the Avianca Airlines 24 hour cancellation policy only applies to flights booked under XXL fares.

Remember that in case of unplanned events, you get 90 days from the date of affected departure to request a refund due to force majeure. These days should also be within your ticket’s validity period(one year from the booking purchase). You also have the option to pay a fee to change your flight on Avianca Airlines and select a new schedule instead of canceling.

How Does Flight Cancellation Work on Avianca?

When plans change, you may request to delay, change, or cancel your flight booking. Usually, when you can not travel anymore, you can request a cancellation from Avianca Airlines before the flight’s departure. Here are the different flight cancellation scenarios and how Avianca handles them all:

Cancellation Due to Sudden Unexpected Situations

In situations like sudden illness, death in the immediate family, or medical emergency, Avianca Airlines allows customers to make free cancellations and get full refunds at no extra charge.

  • The airline categorizes these situations under Force Majeure or simply sudden unexpected circumstances.
  • You can cancel or reschedule your Avianca flight after providing proper documentation.

Cancellation Due to Sudden Plan Changes

This situation does not include force majeure events and simply arises because there is a change of plan and you do not wish to fly anymore. In these cases,

  • Avianca Airlines will offer you a refund for the unused portion of your journey.
  • You can cancel the tickets and ask for refunds from the airline by submitting an online form.
  • Your fare type and rules will help you decide whether you will get a partial or full refund

If you wish to cancel your flight purchase, here are the rules depending on your origin of travel:

Avianca Flight Cancellation Rules for Voluntary ticket cancellations from Colombia

  • Cancel your flight at least 24 hours before the scheduled departure date.
  • Your fare will include a 10% deduction and 90% fare reimbursement.
  • Promo rates (XS, S) are not eligible for cancellation. You can get reimbursement only on XXL, L, and M rates if booked up to Dec 31, 2022.
  • For booking after 1 January 2023, only XXl fares are refundable. Other fare rates and promotional rates are not cancellable at all.-
  • Refund is issued within 30 days of cancellation. (Resolution 01375 of June 11, 2015 – Civil Aeronautics).

Avianca Flight Cancellation Rules for Voluntary Ticket Cancellations El Salvador

  • Cancel your flight at least 24 hours before the scheduled departure date.
  • This policy applies to purchases made through any sales channel and with all forms of payment.
  • A 12% deduction will be taken from the fare, along with a withholding based on fare rules, which includes Q for fuel.

Cancellations Due to Airline’s Fault

When the airline is at fault, and there are issues with your flight, you can cancel your Avianca Airlines tickets and get a refund from the airline.

  • You get a refund without deductions.
  • Avianca Airlines will take full responsibility.
  • Your refund will be in your original payment form or UATP card by Avianca.

See the Table Below to Understand Avianca’s Cancellation Options

Fare Types & Refund Options Refunds
Before flight departure
Withdrawal (in Colombia & El Salvador) Purchase cancellation (in Colombia and El Salvador)
XS Not Available Not Available Possible
S Not Available Not Available Possible
M Not Available Not Available Possible
L Possible Not Available Possible
XXL Possible Possible Possible

What Do You Mean by Cancellation Or Withdrawal of Avianca Ticket Purchase?

There is a fine line between cancellation and withdrawal of flights with Avianca Airlines. There are many rules and regulations that apply to these two. Here are the details:

  • Canceling a flight means totally giving up your reservation, and you may receive a travel credit or refund for future purchases.
  • However, withdrawing means you are changing your plans for now but may plan to fly later with the airline.

What Can Be The Reasons to Request A Refund?

According to Avianca Airlines cancellation policy, there are some valid reasons for which you can ask for a refund. Here are the details:

  • When you cancel your flights(partial refunds)
  • Cancellation from Avianca
  • Change of Flights
  • Due to the sudden demise of someone
  • Delay of flights
  • Double tax and airport charges
  • Duplicate banknotes
  • Illness
  • Flight connection lost due to airline
  • Purchase withdrawal
  • You do not wish to use an additional service

Any tickets booked after 1 June 2023 will be refundable for XXL fares only. Besides, each country may have different rules. So, always check your airline’s rules and the attached terms for the associated country before deciding to cancel your flights.

Final Words

If you want to cancel your flight, you have the necessary information for the cancellation of tickets. Check the Avianca Airlines cancellation policy and understand the underlying rules before you confirm your termination. For more updates on the withdrawal of the tickets, you can speak to an airline expert or contact Tripohlz. The overall cancellation process will remain the same. Just make your call and get the best options.

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